The location by the bay offers breathtaking views.

The lack of air conditioning made for an uncomfortable stay, as the humidity at night was unbearable. The rooms showed signs of neglect, with cleanliness issues that were alarming, like ants and roaches roaming about. Additionally, the overall atmosphere felt unsafe, especially with abandoned needles visible in some areas.

Breathtaking bay view!

The swimming pool area was a highlight, offering a clean and accessible space right by Hilo Bay.

The lack of air conditioning in the rooms made for uncomfortable sleeping conditions, especially on humid nights.

I had a mix of ups and downs at Bay in Hilo. The location by the bay was perfect, and the view from our room was amazing! No AC and some cleanliness issues left a bit to be desired. Staff were super helpful.

This place was just a prime choice for a city holiday in Hilo with fantastic value. The staff was friendly and accommodating, which helped a lot during our stay. Be prepared for minimal amenities—bring your own cups and toiletries.

The location is perfect for a quick trip to the Naniloa Country Club and the nearby beaches. The check-in process was smooth and straightforward which made getting settled in a breeze. The staff was helpful when we needed assistance, and we appreciated the friendly vibe of the area.

However, I was disappointed with the lack of amenities promised. We didn't have a working toilet the first night, which was a bit of a nightmare. It would be great if they could improve on this aspect.

The breathtaking view of the bay from the room was a highlight, making the stay memorable. The clean pool area offered a refreshing escape, with hot water available, which added to the comfort. However, the absence of air conditioning was a downside, leading to uncomfortable sleeping conditions during the humid night. Additionally, the lack of advertised amenities was evident. the basic room was underwhelming despite the lovely location that could be a draw for future visits.

Recommend it for a chill getaway

I liked how simple it was to check-in, booked the hotel at night and was able to check in just one hour later. The balcony was a great spot to unwind with a beer after a long drive, enjoyed the view of the water.

It wasn't inexpensive but still tolerable.

would stay there again

The room had awesome amenities like a balcony, TV, and shower. Super comfy and clean with a great view of the bay. Plus, the spa facilities were a nice touch. The lift access to upper floors was handy. Friendly people around made it feel homely. Such a chill spot!